Service Agreement & Liability Waiver
Thank you for choosing The Laundry Lesson! My goal is to provide exceptional service while treating your laundry with the same care and attention I would give my own. Please review the following policies before requesting service.
1. Service Agreement
By requesting laundry services from The Laundry Lesson, you authorize me to wash, dry, fold, and package your washable items according to the preferences you provide. Every customer's laundry is washed separately and handled with care throughout the entire process.
2. Laundry Care & Assumption of Risk
While every reasonable precaution is taken to care for your laundry, laundering clothing and household textiles involves inherent risks.
These risks include, but are not limited to:
Color bleeding or fading
Shrinkage
Damage to delicate fabrics
Normal wear and tear
Missing buttons, weakened seams, or failing zippers
Items becoming lost or mismatched
Laundry is processed using standard residential washing and drying equipment—not commercial-grade or specialty machines.
3. Special Care Items
Customers are responsible for identifying any items requiring special care before service begins.
Examples include:
Hang dry
Lay flat to dry
Delicate cycle
Hand wash
Fragrance-free products
Washing separately
Items not identified as requiring special care will be laundered using The Laundry Lesson's standard washing and drying procedures.
The Laundry Lesson cannot be responsible for damage resulting from undisclosed special care requirements.
4. Right to Refuse Service
The Laundry Lesson reserves the right to refuse or discontinue service at its sole discretion.
Service may be declined if laundry:
Is excessively soiled
Contains bodily fluids
Presents a health or safety risk
Has strong odors
Is infested with insects or pests
Contains items unsuitable for residential machine washing and drying
If insects, bed bugs, fleas, roaches, or other infestations are discovered during processing, service will be immediately discontinued and the laundry returned unprocessed.
5. Turnaround Time
Most wash-and-fold orders under 100 pounds are completed within 24–48 hours. Turnaround times are estimates only and are not guaranteed.
Additional processing time may be required due to:
Large order size
High order volume
Equipment issues
Weather
Holidays
Illness
Emergencies
Other circumstances beyond The Laundry Lesson's control
Orders exceeding 100 pounds may require additional processing time.
6. Pickup & Delivery
Laundry will be picked up from and returned to the address provided by the customer.
Customers are responsible for ensuring:
Laundry is securely bagged.
Laundry is available at the agreed-upon pickup location.
The pickup and delivery location is safe and accessible.
The Laundry Lesson is not responsible for items that are lost, stolen, or damaged after delivery has been completed and the order has been left at the designated drop-off location.
7. Limitation of Liability
Please do not include:
Cash
Jewelry
Dry-clean-only garments
Leather goods
Heirlooms
Irreplaceable or sentimental items
The Laundry Lesson is not responsible for damage resulting from normal laundering, manufacturer defects, undisclosed special care requirements, or the inherent risks associated with washing textiles.
Any liability, if established, shall be limited to the lesser of:
The item's current replacement value, or
The amount paid for the laundry service.
8. Payment
Payment is due upon receipt of your completed laundry order unless other arrangements have been made in advance.
9. Agreement
By checking the agreement box and submitting a pickup request, you acknowledge that you have read, understood, and agree to be bound by this Service Agreement & Liability Waiver.
Our Promise
Although this agreement outlines important policies, my commitment remains the same:
Every order is washed separately, handled with care, and treated as if it were my own. My goal is to make laundry one less thing you have to worry about while providing a service you can trust.